In this episode…
Virtual executive assistants provide entrepreneurs with invaluable support and allow them to step away from the daily grind to focus on growth and building connections. These positions also allow driven professionals to work remotely and flexibly while gaining experience, knowledge, and skills. How can entrepreneurs and virtual executive assistants work together to propel the organization forward?
Business coach Jenna Spencer advocates for authentic and genuine connections between entrepreneurs and their virtual executive assistants. When business owners identify an assistant who aligns with their values, goals, and needs, they gain the time and energy to maintain a consistent presence in their companies. Entrepreneurs can even act as mentors to their executive assistants, providing them with learning opportunities and a sense of community engagement through skill development initiatives. This mutually beneficial relationship enhances customer service and employee experiences.
Listen to this episode of The People Strategy Podcast as Traci Austin interviews Jenna Spencer, the Founder and CEO of AssistPro®, about creating community and connection in virtual workspaces. Jenna highlights the value of networking and business relationships, her company’s most memorable wins, and her aspirations for her team.
Resources Mentioned in this episode:
- Traci Austin on LinkedIn
- Elevated Talent Consulting
- Jenna Spencer on LinkedIn
- AssistPro®
- “EP 34: Creating Culture and Psychological Safety within Your Organization” with Shelley Taylor on The People Strategy Podcast
- EOS Worldwide
Here’s a glimpse of what you’ll learn:
[2:08] Jenna Spencer’s inspiration for serving entrepreneurs and building connections
[7:17] How Jenna nurtures relationships between entrepreneurs and their virtual executive assistants
[9:57] What aspirations does Jenna have for her team?
[15:07] Training and supporting virtual executive assistants to provide top-notch customer service
[18:25] Jenna talks about her company’s most significant wins
Quotable Moments:
“I feel more like myself as an entrepreneur now than I ever have.”
“The difference is in the details, and always be yourself.”
“When you can take three minutes at the beginning of your call and just say, ‘Hey, how was your weekend?’ you can see the change physically.”
“What can you learn, and how can you grow? And how can we support you growing as an individual and as a professional?”
“Turnover is not always bad. Sometimes, turnover is the best thing that can happen.
Action Steps:
- Invest in understanding and training on soft skills: This enhances team communication and customer service, building trust and rapport.
- Take time for personal connection: Spending a few minutes engaging personally can substantially increase work engagement and collaboration.
- Encourage curiosity and inquiry: Asking open-ended questions promotes deeper understanding and empathy, fostering better team dynamics.
- See turnover as an opportunity: This can signal growth and provide an impetus for positive change and new organizational opportunities.
- Prioritize core value alignment: Aligning the company’s direction with employees’ values increases staff commitment and fulfillment.
Jenna Spencer is the Founder and CEO of AssistPro®, a virtual assistant matching and delegation coaching service. Since founding the company, she has helped hundreds of clients delegate and develop their executive assistants into leaders. Under Jenna’s leadership, AssistPro® has grown more than 50% each year since its founding, leading her to launch Delegation Works, an educational platform for entrepreneurs and small business owners. She is also a member of professional and community organizations, including Women Entrepreneurs Inc. and Strategic Coach.
Sponsor for this episode…
This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.
Whether you’re looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.
Discover how they can transform your workforce at elevatedtalentconsulting.com.
