EP 10: Understanding Your Why with Nicole Smithback

Understanding Your Why

Today we are going to continue our conversation about onboarding and orientation, this time with the help of Nicole Smithback, a Certified Patient Experience Professional and healthcare administrator with a passion for the patient experience. In this episode, we will be discussing how to create a shift in your employees’ perspectives so they are motivated to provide better work for their organization, as well as how to ensure your organization’s values are recognized and accepted by your employees.

Listen in as Nicole shares the importance of understanding your company’s “why” so that you can share it with your team. You will learn how to incorporate your values into your onboarding process, how to empower your team members at every level of the organization, and the benefit of ensuring your team knows you as an individual. 

What You’ll Learn In Today’s Episode:

  • Why creating an amazing patient experience is so important to Nicole. (1:30)
  • How to blend your values with your onboarding process. (4:16) 
  • How Nicole has created an amazing onboarding experience for her staff. (9:46)
  • The importance of setting expectations for your team members as they grow into their roles. (16:38)
  • How to become involved in the onboarding experience for your new hire. (18:03)

Actionable Takeaway for HR Professionals:

  • Have a conversation with the impacted leaders of the newly recruited position before you start recruiting. (20:54)

Actionable Takeaway for Executives:

  • Focus on being involved in the actual onboarding of team members. (18:03)

Ideas Worth Sharing:

“If the team member is not motivated by {the organization’s values} and it is just their job description … they’re not going to live those values, and you can’t do that for them.” – Nicole Smithback Click To Tweet

“I have to meet {new hires} as their leader for them to know and trust me, and that I am going to follow their lead.” – Nicole Smithback Click To Tweet

“We have to make sure that we all understand the same goals.” – Nicole Smithback Click To Tweet

Resources In Today’s Episode:

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